![]() Let's ensure it's turned off before creating a credit memo for the bad debts. ![]() When the Automatically apply credit feature is enabled, the credit memo you created will be applied to the customer's open invoices or future invoices. I'll help you in applying the credit memo to the invoice. I've done this in the past, and when I go back to look at the application of a credit memo I've done in the past, it did it properly without filling in the "Amount Received" field. However, after completing the above steps, when I go back to view it after saving, I see that it popped the amount of the credit memo into the "Amount Received" field at the top and applied tht amount it to "Undeposited Funds." So I deleted the transaction and am trying to figure out what is going wrong. The uncollectible receivable now appears on your Profit and Loss report under the Bad Debts expense account.From the Credits section, select the credit memo.From the Outstanding Transactions section, select the invoice.From the Customer ▼ dropdown, select the appropriate customer.Under Customers, select Receive payment.Step 5: Apply the credit memo to the invoice.I have the credit memo created, and I am trying to apply it, following the steps from Intuit below: I have done this before without the problem I am experiencing today. I am having an issue trying to apply a credit memo I have created for a bad debt.
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